Purchasing Online with Standard Installation
In this blog, we explain what standard installation means, and what you should expect from us when purchasing in our online store.
What does standard installation mean?
A standard back-to-back installation refers to a specific type of installation for split system heat pumps or air conditioning units. The two main components are the following:
- Indoor Unit: A wall-mounted indoor unit (also known as the head unit) installed inside the room.
- Outdoor Unit: An outdoor compressor unit located directly opposite the indoor unit. The outdoor unit is mounted on a hard leveled surface outside the building.
The indoor and outdoor units are then placed directly behind each other on a single-story dwelling. This arrangement minimises the distance between them, making installation straightforward and cost effective for customers. If you need to remove your old unit. We can remove and dispose of your old heat pump unit for FREE.
A standard back-to-back installation includes:
- A site visit to your property
- Installation by a professional heat pump installer
- Up to 3 meters of pipework and trunking
- Up to 10 meters of electrical cabling and electrical isolator (waterproof)
- Outdoor unit placed on a hard level surface (pavers will be provided if necessary)
- MCB on switch board
- Electrical Compliance Certificate
- Manufacturer’s Warranty
What to expect when purchasing a heat pump / air-conditioning unit on our online shop
When purchasing in our online store, we will ring you to schedule a site visit. Our licensed and professional installers will conduct a thorough site visit to assess and determine the best place for your purchased heat pump / air-conditioning unit. If the kW capacity that you purchased on our online store is not ideal for where you want your heat pump / air-conditioning unit to be installed, or is not as simple as a back-to-back installation, our team will give their recommendations and send you a final quotation. We want to ensure the best possible cooling and heating solution for your home.
After the site visit and everything is in order. Our friendly team will contact you to schedule the installation of your chosen heat pump / air-conditioning unit. Rest assured, your heat pump will be installed by experienced and certified technicians who adhere to industry standards and best practices. Upon completion of the installation, you’ll receive an Electrical Compliance Certificate, providing assurance that the work has been carried out in accordance with regulatory standards.
We had Superheat Electrical install a SmartVent system in our home, upgrade our electrical switchboard from fuses to circuit breakers, and deep clean our heat pump. Paul and his team did an excellent job! The team was incredibly efficient and... professional, ensuring everything was completed to the highest standard. Highly recommend their services. 👍👍read more
Very professional staff and the heatpump was cleaned and serviced well. The staff explained the settings of the heatpump to maximize heating the home. Will definitely recommend Superheat.
Excellent communication and service .. friendly and helpful ..recommended.
Superheat is an absolutely an amazing company with excellent staff & customer service. Had a quick response & had the issue sorted asap. You can call up Kristine who is absolutely fantastic to deal with. I 100% recommend them for any Heat Pump &... Electrical issues.read more
The team at superheat did a great service and tidy up of our conducted heating system. Highly recommended.
Five Stars!! Due to the layout of the kitchen, I needed a unique solution for adding additional ventilation, ducted to the outside through the ceiling cavity. The communications was fabulous all round. The team arrived right on time for the... walk-through and initial assessment, quote received the next day. The quote came in as very fair. The job was scheduled and completed within a couple of days, and I was invoiced as per the quote, no surprises which was great. Workmanship is great. I will definitely hold on this contact for any future needs. Clearly I recommend.read more
Paul and Tito Ferdie did a spectacular job with installing a second unit for the upstairs of our new home. Prior to the installment, Paul did a thorough assessment and gave us the best quote. A couple of units which they’ve recommended were all top... of the line brands. They’re knowledgeable and experts to their craft and are ultra-flexible with payment terms too.On the day of installment, these guys came on time and handled the rest of the day to their absolute best. Guaranteed professionals and very tidy as we always pride for as Filipinos.We will get them again for our future projects, 💯!Thank you again Paul and Tito Ferdie!read more
Highly recommend Superheat electrical. Paul is professional and has done an excellent job in relocating my outside aircon unit.
Paul has been excellent and very professional to deal with. He has done a wonderful job of installing all new downlights and changing all of my switches and outlets to new. Additionally, he made a clean installation and set-up of up my home security... cameras. Can't say thank you enough.If you have any electrical or heat pump needs, Superheat is the one! Highly rated A+++!read more
We won a free heatpump service and were very satisfied with the service. Superheat Electrical and Air-Conditioning were very prompt, friendly, approachable and professional throughout the process. They have gained a new customer. Thanks very much.
Can't speak highly enough of the service I had from Superheat Electrical. Every member of the team who had any thing to do with my job surpassed expectations. The job was completed quickly and efficiently and they were very understanding and patient... in working around my schedule and needs. The communication from Kristine was probably some of the best I have had when dealing with a company, which for me is very important.I will definitely be giving any future business I have to them and would highly recommend to anyone.read more
The team demonstrates expertise in installing our Hitachi heatpump in our living room. We are very happy with thier customer service and professionalism.
I had the pleasure of working with Superheat Electrical for the installation of Cassette and Split type air conditioning units on our production hall and new offices. I cannot express how impressed I am with their professionalism and expertise.From... the initial consultation to the final installation, Paul’s team at Superheat Electrical demonstrated exceptional knowledge and skill. They took the time to understand our specific needs and provided a tailored solution that exceeded our expectations. I highly recommend Superheat Electrical for any HVAC needs. Their commitment to excellence, quality workmanship and professionalism sets them apart. Kudos to the team! Keep it up!read more
Quick reply with quote. Good price, excellent service, turned up when they said they would.
Great team to work with. Appreciate you took initiatives in the whole process, especially the reminders prior to the job. Last but not least excellent quality of the service at a very reasonable price. Thanks everyone at Superheat Electrical!
Great company to work with - friendly, prompt and good communication. Would highly recommend.
The staff at Superheat Electrical are not only skilled but also incredibly friendly. And let’s not forget John—the awesome owner. His commitment to customer satisfaction is evident in every interaction.Superheat Electrical installed a heat pump in... my house and handled a complete rewire of the electrical system. The results? Outstanding! The installation was seamless, and the team’s attention to detail was commendable. Plus, the friendly atmosphere made the whole experience stress-free. I’m already looking forward to getting their service again in the future. Whether it’s another project or routine maintenance, Superheat Electrical will be my go-to choice.So, if you’re in need of electrical solutions, look no further. Superheat Electrical is the name you can trust.read more
Awesome service! I was so happy with these guys. Super helpful, friendly and down to earth salesman and then the install team was amazing too. They arrived exactly when they said they would, did fantastic, tidy work and even finished quicker than... expected. I could not be happier. Highly recommend these guysread more
These guys installed two extractor fans in the rental house. They were on time, on budget, did a professional job and communicated well. No mess. Tidy service. I recommend them and will go straight to them for my next electrical job. Five stars from... me.read more
I was really impressed with Paul and his team . He arrived on time , was polite and friendly and very professional . He really blew me away with his workmanship . My heat pump looks brand new ,an feels brand new,even after 7 years old. I would... highly recommend him to anyone needing a Heat-pump service . But he does so much more my HRV filter needs replacing soon and its so much cheaper than getting HRV people in to do it,so why wouldn`t anyone get Paul and his team over,right before summer comes. Paul will definitely be getting all my electrical business from this day forward. Thanks again Paul, regards Grantread more
